Navico support - great!

[Rob]

Ok, so I'm fitting a Lowrance sound hub - radio, MP3 noise maker to JoJo.

 

I chose this as JoJo has limited space (some what) and the soundhub is all tucked away and controlled from the plotter.

 

Anyway, I thought I'd bench test it before install to see if I was to keep the speakers supplied in the kit etc.

 

So, connected it up, power to this power to that - dead!

 

Called the supplier, they said I had tested all they would expect and to perhaps call Navico and ask.

 

So I did, we went though everything (nearly) and all seemed ok. They suggested I sent them the unit. But as based in Romsey, I could pop it in.

 

As I was collecting materials for JV out that way I did.

 

I was offered a drink and to sit and wait whilst the tech fired it up on his rig.

 

All ok! Bu99er!

 

We at least the issue was eliminating the new unit!

 

So, I also found out, if the nmea2000 network must be powered and until the unit is seen by a plotter etc, the power light won't light up!!

 

So back home I did some reading and found that the NMEA network is powered independently on the HDS units and not as a pass through as per my boat.

 

So in conclusion, it is now working, and now I need to install it!

 

I got it up and running with a bit of fudging on the bench.

 

I thought if I post this, someone struggling can use google and hopefully find it useful!

 

That is all!

 

Rob

[Brian]

I'll second the good service from Navico.

My original Eagle FishElite Plotter/Fishfinder packed up, when it was well out of warranty. 

I sent it to Romsey, they checked it and condemned it, but gave me a generous allowance towards a Lowrance HDS5.

I'd had the HDS5 a couple of years when I did a sotware update, after that it kept freezing. I Emailed Navico and they put a new unit in the post, saying to return mine when the new one arrived.