Newboy Posted July 25, 2006 Report Share Posted July 25, 2006 Installed the above last week, but it's caused a lot of problems lately. It didn't start off like this but has gotten worse over the last 2 days. It now takes 5 minutes for the computer to load up to the users page (xp), winword no longer work (sometime in safe mode), camera is off (saying the acc on usb is unreconizable), the large yellow Norton lodo/window (control panel) on the bottom right no longer open. All attempt to uninstall Norton has so far failed. It gets to the page which let you choose Uninstall, Modify or Exit, on choosing Uninstall nothing happens. Tried using the CD but it goes to the same page and that too freezes. Anyone have any experience or infact any way to delete the dame thing? Quote Link to comment Share on other sites More sharing options...
markee_b Posted July 25, 2006 Report Share Posted July 25, 2006 Control Panel -> Add/remove software should get rid of it if it doesn't have an "Uninstall" program.... Quote Link to comment Share on other sites More sharing options...
Maverick Martin Posted July 25, 2006 Report Share Posted July 25, 2006 I doubt it's Norton giving the problem, I have it installed on mine and no probs at all. Have you tried clearing your cookies history etc and running defrag, also try running an adware program. Sounds like you have picked up a nasty Quote Link to comment Share on other sites More sharing options...
Afishionado Posted July 25, 2006 Report Share Posted July 25, 2006 Kam I was recommended to do this by a guy at Orange Broadband and I must say it has worked a treat. Do a Google search for EWIDO and download their free 'Anti-Malware 3.5' After instalation run it before you close down the PC at night (aprox 5 min's) it locates and removes all sorts of nasties that come into your PC on the back of regular downloads and information searches. Mad Mike Quote Link to comment Share on other sites More sharing options...
Newboy Posted July 25, 2006 Author Report Share Posted July 25, 2006 I will give it a try to night with the malware programme. The funny thing is that I ran Norton 2004 before this and it worked fine without any problems. On expiry of this I bought a new Norton rather than upgrade online as it was Quote Link to comment Share on other sites More sharing options...
Paul D Posted July 25, 2006 Report Share Posted July 25, 2006 Kam, Sounds like you could have some other program ( or maybe Norton ) using up all your memory. How much memory does your PC have ? I presume you are running Windows XP. If you right click on the task bar and sleect Task Manager and then order the list of processes running by memory usage you will see which are using most memory. Also you can click on the performance tab and see what figures are in the Physical memory and in the commit charge fields. Quote Link to comment Share on other sites More sharing options...
Newboy Posted July 25, 2006 Author Report Share Posted July 25, 2006 Mine's a 2G AMD chip with 512 m memory. Iexplore.exe is using 21,000k while CCAPP.exe is using 23,000k, the rest are only thousands k. Most of the time when the comp crash, it's the CCapp failed to response, what is this CCAPP? On the performance side, Total memory is 523,... available is 146,... and system cashe is 246,... Does this look right or not? Quote Link to comment Share on other sites More sharing options...
Paul D Posted July 26, 2006 Report Share Posted July 26, 2006 CCAPP.exe is the common hosting application that is used by both Norton AntiVirus and Norton Internet Security. CCAPP so it is your Norton stuff that is failing to respond. Just need to try to find out now what it is trying to do when it does this. Quote Link to comment Share on other sites More sharing options...
Newboy Posted July 26, 2006 Author Report Share Posted July 26, 2006 I restored it back to last week before I installed Norton, now everything works except it still can't 'see' any of the usb acc. Quote Link to comment Share on other sites More sharing options...
Paul D Posted July 26, 2006 Report Share Posted July 26, 2006 Kam, What do you mean by "USB acc" ? Quote Link to comment Share on other sites More sharing options...
Newboy Posted July 26, 2006 Author Report Share Posted July 26, 2006 I meant all the acc (camera, peinters, video camera) connected via usb ports. Quote Link to comment Share on other sites More sharing options...
Gruffy Posted August 8, 2006 Report Share Posted August 8, 2006 Hey Newboy, I had a very similar problem last week when I downloaded the upgrade for my Norton Internet Security 2005 to the 2006 version. All looked to go well, then things started going very wrong....similar diagnosis as you. It took me ages to suss out that the problem originated from me not fully uninstalling the 2005 version before installing the 2006 version. I ended up going through to the Symantec technical help desk, and I insisted they walk me through the whole uninstall and reinstall process. Fair play to them, they did a great job guiding me through it, including sending me four different links that enabled me to complete the task myself once I'd lost their on line support through having to restart the pc. I was surprised how many packages were downloaded onto the hard drive that need to be uninstalled, and even more surprised that none of the upgrade instructions initially asked me to uninstall anything. It now works ok. My tip for what it's worth is make doubley sure you fully uninstall every Symantec file before you install 2006. Regards, Allan Quote Link to comment Share on other sites More sharing options...
islander99 Posted August 15, 2006 Report Share Posted August 15, 2006 Hi there, If you have picked up a nasty and norton isnt sorting it out,try going to http://housecall.trendmicro.com/ and doing a free online virus check. On several occasions I have had a problem that norton has not picked up ,but when I run a online virus check and it finds a virus, about half a second later Norton then pops up says that it has found it. It makes you wonder exactly how good Norton really is. Regards Mike P.S. it will also deal with any virus that it finds. Quote Link to comment Share on other sites More sharing options...
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