Sinbad Posted December 7, 2009 Report Share Posted December 7, 2009 Sheared the key off in a rather expensive master padlock, down at the rack where I keep the dinghy... it was 2 years old, but had been looked after, with a regular spray of salty air and operated a few times a month...It had a boron carbide shackle no less, requiring Charlie to make two trips to the shed to get successively larger bolt croppers before it gave up It was from B+Q, but having read the packet on purchase, master locks claim they have a lifetime warrantee. I didnt even bother with B+Q, but emailed their website, after a bit of a runarround to find the sales contact page. A chap responded the next day, to say I needed to call their office in Belgium...( oh yeah??) I called this and was given a number to call in the UK by a very nice sounding french woman... Spoke to a Gentleman and explained it had siezed, described the product over the phone, and he said he'd get a new one sent out in the post. Sure enough a brand new lock arrived a few days ago... result!! and thanks to Master lock.... I dont know how many times they'll do this, but I've got my moneys worth over buying a cheaper product, and have some security /peace of mind... Paul Quote Link to comment Share on other sites More sharing options...
Maverick Martin Posted December 8, 2009 Report Share Posted December 8, 2009 Paul Good to hear their are some good products with good back up out there. BTW to save others the run around whats the uk phone number ? Martin Quote Link to comment Share on other sites More sharing options...
great white Posted December 8, 2009 Report Share Posted December 8, 2009 Glad you got the replacement Paul I must say that your lock took some cutting off, but it just shows what can be done with a large bolt cropper, even that lock gave up. That said the size of the croppers I had to use we not exactly descreet. They are about 3 feet long Charlie Quote Link to comment Share on other sites More sharing options...
Sinbad Posted December 8, 2009 Author Report Share Posted December 8, 2009 Martin, I need to do some digging to find the number, sorry.... will post when I find it. It was a pretty smooth lock all told, and worked faultlessly right up until it seized, so I guess I was unlucky. I Use it to padlock the dinghy/ engine to the swinging mooring - so at least anyone trying to remove the dinghy has to come prepared. The size of the bolt croppers Charlie used would not come cheap to most thieves, but I suppose nothing will stop the determined ones.... Paul Quote Link to comment Share on other sites More sharing options...
Sinbad Posted January 26, 2010 Author Report Share Posted January 26, 2010 Martin, eventually found the number... and to quote from the email I received in response "Master Lock stands behind the locks we manufacture to be free from mechanical defects for the life of the product. If a mechanical defect occurs, we will replace it free of charge. Please contact our consumer line for Master Lock Europe at +33.1.41.43.72.00 " and when you speak to someone, they re-direct you to 01-787-222-509. Hope this helps anyone who has a similar problem Paul Quote Link to comment Share on other sites More sharing options...
Maverick Martin Posted January 26, 2010 Report Share Posted January 26, 2010 Thanks Paul maybe useful in the future Martin BTW what a clever advert system, just noticed the add at the top of this thread is for padlocks Quote Link to comment Share on other sites More sharing options...
great white Posted January 27, 2010 Report Share Posted January 27, 2010 Thanks Paul maybe useful in the future Martin BTW what a clever advert system, just noticed the add at the top of this thread is for padlocks Too bloody clever, is that why the blonde on a diet keeps on coming up Quote Link to comment Share on other sites More sharing options...
Paul D Posted January 27, 2010 Report Share Posted January 27, 2010 Thanks Paul maybe useful in the future Martin BTW what a clever advert system, just noticed the add at the top of this thread is for padlocks Too bloody clever, is that why the blonde on a diet keeps on coming up Not on any of my posts - I will need to catch a "Large Blonde" ... Quote Link to comment Share on other sites More sharing options...
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