Adam F Posted March 28, 2005 Report Share Posted March 28, 2005 Well, for the 3rd time in three years, Garmin Europe have exceeded expectations. This year the anti-reflective coating on my 182C colour plotter had begun to wear off - mainly due t me not reading the instructions and using an amonia based cleaner. I took it back to Garmin in Romsey last week and was honest in my actions - they replaced the unit for a brand new one there and then FOC, AND... renewed the warrenty! Thanks again Garmin - not often these days that you see service like that...and it goes a long way. Adam Quote Link to comment Share on other sites More sharing options...
Paul D Posted March 28, 2005 Report Share Posted March 28, 2005 Perhaps I could take mine in and complain that it is black and white and I really wanted colour - you never know ... Quote Link to comment Share on other sites More sharing options...
Maverick Martin Posted March 28, 2005 Report Share Posted March 28, 2005 Superb after sales service there Adam I have sent them an email from the club congratulating them Martin Quote Link to comment Share on other sites More sharing options...
Swainiac Posted March 29, 2005 Report Share Posted March 29, 2005 Adam, I've taken my Mini GPS Plus 11 handheld, as it was failing to fire up, even with new batteries inside, the problem was that it needed to be stored with batteries inside, as these trickle a charge into the memory, and save data, they took my unit from me, and like you, replaced f.o.c. immediately. There were three other customers in the lobby, all getting replacements on faulty gear. All of us went home happy. Rich Quote Link to comment Share on other sites More sharing options...
Gnasher Posted March 29, 2005 Report Share Posted March 29, 2005 I might take my missus in and see if they replace her Quote Link to comment Share on other sites More sharing options...
Newboy Posted March 29, 2005 Report Share Posted March 29, 2005 I might take my missus in and see if they replace her Be careful, she might swap you for the nice fella behind the counter....... Quote Link to comment Share on other sites More sharing options...
Bob F Posted March 29, 2005 Report Share Posted March 29, 2005 There might be a bit of a queue Dan. Quote Link to comment Share on other sites More sharing options...
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