Bob
I am really sorry to hear of your problems and sympathise 100%. A sorry tail if ever I have heard one.
My suggestions are as follows:
Firstly contact the manufacturer direct, give them the full story from your side, as posted here. Se what their response is.
Secondly contact the local trading standards office and give them the low down on what has taken place they will advise you.
Thirdly get a contact email address for Suz oops the manufacturer and let us all have it we will in turn send an email asking how they can expect members of this club to have confidence in their products when they wont even satisfy one customer, or something along those lines. We as a club can advise our members of the service to be expected from suppliers, we have the vehicle to do this via our site, we do not have to be slanderous when we do it there are ways and means. In fact we have started by discussing the issue.
Lastly write to the sea fishing magazines and put them in the picture, how can they take advertisments from companies that do not fullfill their promises. We are the magazines customers as well and as such take advice from the writers of such publications.
Guys any more ideas
Martin